| Customer Services |
| "On Monday 28th November I had cause to telephone your company to report a water filter that was replaced last January and had developed a fault.
How nice it was in this modern age to talk to somebody when the telephone was answered, which I add, was very prompt. The lady was very efficient and her voice so clear. All three lines were engaged so she offered to ring me back (most unusual) but within seconds a line became clear and I spoke to a gentleman who took my name and address details and informed me that as soon as these were verified a replacement would be sent and should arrive on Wednesday 30th November- that is what I call service!
On a previous occasion I required some tubing for the filter that had been moved in the process of fitting a new kitchen. This request was dealt with by the lady answering the telephone and was delivered within two days free of charge.
Once again may I congratulate you on the manner in which you treat your customers.
D.W. Harniman. Swaffam Norfolk
" |
| |
| System 40 Water Filter |
| "We have been using the System
40 Water Filter for the past month. It took just forty
five minutes to fit the complete system, including fitting
the tap. I have found that a great burden has lifted from our
household, no more messing about with awkward jugs and calculating
the number of fills! This must be how it felt when our forefathers
stopped using the well and the pump! My four year old daughter
can use the system without fear of spillage and can therefore
make her own drinks. The taste of the water remains as high
a quality as from the filter jugs, but gains that added chilled
factor the mains supply has, this has been of great benefit
during the recent hot spell. We have also been using filtered
water more in food preparation, where before there never seemed
to be enough jug filtered water. The whole family are thrilled
with the system and we have personally recommended it to our
friends. The cost of installation will roughly equal the cost
of buying replacement filters (and the odd jug) over the next
three years, after that we will be saving about thirty pounds
a year. Thanks once again for introducing us to the System
40 Water Filter.
M.C. Hardwick, West Bridgford, Nottingham" |
| |
| Water Softener |
| "The water softener has
brought about dramatic improvements. Most noticeably is that
the water is now completely free from any lime scale. any residue
left around the washbasin or bath, taps are also cleaner and
the water runs freely. We have also noticed that we need less
detergent and softener in the washing machine. We are more than
satisfied with the results. Anyone living in an area where there
is hard water should consider fitting a system
540 . Many thanks.
Y J Earl, Redditch, Worcs" |
| |
| Water Softener to France |
| "Dear Amanda,
Just to let you know that the softener has arrived safely, and very quickly. thank you for all your help and advice.
Is it possible to download a copy of the installation instructions in French for the plumber. I am not sure my French is technical enough to translate accurately!
Can we get hold of the salt tablets easily in France? Are they standard or is there a special sort to ask for?
Thanks again, and best wishes,
R Harrod" |
| |
| Customer Services |
| "Many thanks for connector that arrived today. Your response and quick delivery greatly appreciated; a shining example of good service.
regards, Malcolm
" |
| |
| Customer Service |
| "Many thanks for your prompt, concise response to my email query. Impressively quick, if I may say so.
I work in direct marketing (as a business consultant) across a number of UK sectors and I can safely say yours is the quickest response cycle I've seen in ages. And you can quote me on that!
Chris Gregory - North London" |
| |
| Customer Service |
| ""Attn of Adele,
Hi,
Thank you for sending the section of tube and the reducer, I received them this morning. I have already checked and they fit perfectly.
I must thank you for your prompt action and it is a pleasure dealing with someone that cares and does what they say.
Top Marks!"
Dartford" |
| |
| 5 Stage RO System |
| "Received & fitted 5 Stage Reverse Osmosis water filter system (RO5EW) this morning - no problems encountered with fitting the unit with the exception of your rather confusing fitting instructions. After contacting you by phone I now understand that these instructions are generic & non specific to the actual parts delivered, ie. faucet to sink washers + not 4 colour tubing! Anyway, these confusing issues were easily overcome with the help of a friendly Chris over the phone. I purchased the unit for 1 reason only - to avoid scum forming on tea, wow, it actually works & 100% too!!! I hadn't realised that I'd forgotten what tea should taste like - my first & subsequent cups have tasted like pure nectar (tea actually!)!!! If I'd only known about these devices years ago! If anyone has got as far as considering installing such a device then stop thinking & simply install, promise, you won't regret any of your hard earned cash being handed over on a product that performs as well as all the marketing blurb." |
| |
| Customer Service |
| ""I just wanted to let you know how impressive Amanda was in terms of her product knowledge and customer skills. She made it very easy to make the decision to buy from your company. Great job. Thanks a lot, Jayne"
Jayne, Berkshire" |
| |
| Amazon Customer Reviews |
| "Click here to read reviews from customers who purched from our amazon store " |
| |
